Online banking enrollment is fast and easy. Please have your account numbers handy in order to enroll your personal account. Click the "Enroll Now" button below to get started using a computer or mobile device.

Below are basic instructions for enrolling online.

1. Use the "Enroll Now" button above to get started.
2. Choose the "Type of Account" you are setting up and complete the form.
3. Click "Enroll."
4. Click "I agree" to the Terms and Conditions.
5. On the "Establish Credentials" page, set up User Name, Password and Challenge Questions.
6. And that's it! Welcome to Online Banking!

Enroll using our app.

NOTE: If you have a non-personal account and wish to sign up for Online Banking, please contact the bank. You may also visit one of our convenient locations and a Customer Service Representative will be happy to enroll you.

The instructions below are for enrolling in online banking using the Martha's Vineyard Bank App on your mobile device. If you are looking for how to enroll in online banking using the website, please refer to these instructions: Enroll using a Web Browser.

(NOTE: Enrollment using the App requires a mobile device. It is not available on an iPad or other tablet.

INSTRUCTIONS: (Please have your account number handy.)

1. From the Apple or Google app store, search for "Martha's Vineyard Bank" and select the MV Bank Mobile Banking app. (It's a blue icon.)
2. Download and open the App. On the welcome screen, tap the button, "First Time User? Enroll Now"
3. You will see the "Enrollment" screen. Fill in all the fields and tap "Next."
4. On the next screen(s) fill in the requested information and tap "Continue."
5. Tap "Submit" to read over the Online Banking terms and coditions. When finished, select "Agree."
6. Now you are on the "Establish Credentials" screen. Choose a login and password and tap "Continue."
7. The final screen will ask you to set up a challenge question. Be sure to choose answers that you will remember. If you forget them, and can't log in, you will need to contact the Bank.
8. Tap "Submit" and you're enrolled! (NOTE: the first time you log in, you will have to also read and "Agree" to the Mobile Banking terms and conditions.)

DOWNLOADING THE APP:

NOTE: If you have a non-personal account and wish to sign up for Online Banking, please contact the bank. You may also visit one of our convenient locations and a Customer Service Representative will be happy to enroll you.

From our website or mobile app:

1. Choose "Forgot Password" from the online banking login screen.
2. Follow the prompts and enter the requested information.
3. Look for an email link allowing you to reset your password.

1. Login to Online Banking
2. At top of screen, click "Profile"
3. Next to "Challenge Questions" click "Edit"
4. Then change one, two or all three challenge questions and answers and then click "Save"

Use our website or mobile app to schedule a one-time transfer or set up a recurring transfer.

Using our Website:

1. Login to Online Banking.
2. From the list of your accounts shown, locate the one you wish to transfer from - click on "Transfer" to the right side of the desired account.
3. In the pull-down fields, select which account is the transfer origin and which account is the transfer destination.
4. Fill in the "date" and "amount" fields or click "repeat" to set up a Recurring Transfer.
5. Click "Preview Transfer."
6. Click "Complete Transfer," "Edit" or "Cancel."

Using Our Mobile App:

1. Select "Transfer & Pay" from the main menu, then choose "Make an Internal Transfer."
2. Fill in the "From," "To" and "Amount" fields.
3. Touch the Date field to choose a scheduled transfer date, then select "Continue" to review and submit your transfer.

Enrolling in Online Bill Pay is Easy. However, you must first be enrolled in "Online Banking." To set up online banking, click here.

Enrolling in Online Bill Pay

1. Once you've successfully enrolled in Online Banking, log in and click "Online Bill Pay."
2. Follow the instructions on the screen throughout the enrollment process, then click "Submit."
3. You will then be in the "Payment Center."
4. Read and accept the "Terms of Service" and "Privacy Policy."
5. That's it! You're enrolled in "Online Bill Pay." Now you can set up a "Payment Account" and start using Bill Pay to pay any company or person with a U.S. address.

If you need help working with Online Bill Pay, go back to the Solutions Desk and choose another "help" resource.

NOTE: Before you can start using Bill Pay, you must be enrolled in both "Online Banking" and "Online Bill Pay." For help, go back to the Solutions Desk and view the step-by-step instructions on the "Online Banking" or "Bill Pay Support" tiles.

1. If you are already enrolled, continue below:
2. Once logged in, click "Online Bill Pay."
3. You will then be in the "Payment Center." Start by setting up a "Payment Account."
4. Click on "Add a Company or Person." You can search for companies or enter the information manually.
5. Once the fields are completed, click "Add."
6. Look for a message that says, "You've just added Company or Person Name to Online Bill Pay, and now you can send money at the Payment Center."
7. Check your Email to confirm this addition is valid.
8. Click "Finish" - Or you can keep going and add another company or person.
9. You can later set up auto pay and schedule payments. You can also view the last 45 days of recent payments, see pending payments, and view when bills are due.

You're now on your way to pay bills online with Bill Pay!

Other tasks can be done within Online Bill Pay as well - including sending money with Zelle, see your accounts, transfer money, update your profile, and search the Help Center. You can even set alerts and Chat!

1. Login to Online Banking
2. NOTE: If you're not already enrolled in Online Banking, please do so, then return here.
3. Click "Online Bill Pay."
4. Click "Payment Center."
5. If you have already added a company or person to pay, click "Auto Pay" underneath where the company or person you intend to pay is listed.
6. (If you have not yet added a company or person to pay, first click on "Add a company or person" within the Payment Center, then proceed with the below.)
7. A gray box will pop up with the words, "Never miss a payment."
8. Click on "Set up Auto Pay" within this gray box.
9. A white box will then pop up that says, "Management AutoPay for __Company Name__"
10. Fill in the required fields and when completed, click on "Start Sending Payments" at the bottom.

NOTE: If you're not already enrolled in Online Banking and Online Bill Pay, please do so, then return here.

1. Login to "Online Banking."
2. Click "Online Bill Pay."
3. Click "Payment Center."
4. If you have already added a company or person to pay, fill in the "Amount" and the "Deliver by" fields next to where the company or person you intend to pay is listed. You can also click on "Rush Delivery" for an additional fee.
5. (If you have not yet added a company or person to pay, first click on "Add a company or person" within the Payment Center, then proceed with the above.)

1. Login to Online Banking.
2. NOTE: If you're not already enrolled in Online Banking, please do so, then return here.
3. Click "Online Bill Pay."
4. Click "Payment Center."
5. To check both Recent Payments and Pending Payments, click on "Activity" just below the company or person name in question.
6. To see Upcoming Payments or Bills Due, click on "Bills" or "Bills Due" within the Payment Center.
7. You can also take a picture of your bill using Mobile Banking on your mobile device. We'll read the details directly from the image and send you a one-time reminder.
8. Additionally, you can click "Set up Reminders." Reminders alert you when your payments are due and they appear in Payment Center. You can also get email reminders to track the status of the payment.

You can download our Mobile Banking app right from your mobile device by searching for "Martha's Vineyard Bank Mobile Banking" in the Apple or Google stores, or by using the links below.

For the security of your financial information, in order to use Mobile Banking, your device must be running a supported operating system. For your convenience, we have provided Additional Information, including instructions for upgrading your mobile device operating system.

Use the Martha's Vineyard Bank App on your mobile device to make deposits. It is quick and easy to download and takes less than 5 minutes to set up!

1. Download the Martha's Vineyard Bank App on your mobile device from the App Store, then set up a Username and Password, to login.
2. Endorse your check on the back. Underneath your name, you must also write, "For Mobile Deposit Only."
3. Click "Deposit" at the bottom of the screen.
4. On the next screen at the top click on "Deposit a Check."
5. Select which account the deposit should go into and enter the amount of the check.
6. Next, click on the dark blue button that says "Take photos" - so that you can next take a photo with your mobile device of the front and back of the check.
7. Submit your deposit and you're done!
8. You can see the status of your deposit by choosing "Deposits" then "View Mobile Deposit History."

If you have a mobile device, you're likely already carrying a digital wallet and might not realize it. When you add your credit or debit cards into your mobile device's wallet app, you can skip swipes and chip-dips to make more secure transactions at retailers. Here's how to get started:

1. On your mobile device, look for an icon that says "Wallet" and click on that icon.
2. You should see a "plus sign +." Click that plus sign to add a card to your "Wallet."
3. Follow the prompts and when finished you may keep adding more cards as you like with the same process.
4. For future purchases in stores, you can simply open your mobile wallet on your mobile device to the desired card, then hold the mobile device up to the card reader and the transaction will take place.

It's that easy!

Go paperless and get copies of your bank statements through eStatements. If you have multiple accounts, be sure to enroll for each one. Here's how to do it...

1. Login to Online Banking.
2. Click "Accounts" at top of page, then click "Documents."
3. You will next see a screen that says: "eStatements Enrollment - Accept Disclosure Agreement."
4. Read the disclosure and choose "I Agree" at the bottom to access your statements electronically.
5. Verify your statement delivery options. (eStatements vs Paper)
6. Click "Next" and then click "Enroll."
7. Repeat these steps for all of your accounts.

Additionally, if you do not wish to, or cannot use eStatements, we can help. Please Request Assistance and someone will get right back to you.

The easiest way to get copies of your bank statements is through eStatements, accessible by selecting "Documents" from the Online Banking "Accounts" tab. Using eStatements, you will be able to get two years' worth of deposit account statements online.

You can set account alerts for low balance, transactions and more.

Using a Web Browser...

1. Login to Online Banking.
2. Click "Alerts."
3. Click "Alert Options."
4. Add alerts for Security, Balance, Transaction, and Other (something unexpected).
5. You can click "Overview" to see all the active alerts on your accounts.

Using the Martha's Vineyard Bank Mobile app...

1. Tap "Manage Alerts" from the Accounts tab or the "More" menu.
2. Add alerts for Security, Balance, Transaction, and Other (something unexpected).
3. You can click "Overview" to see all the active alerts on your accounts.

Online banking is the easiest way to place a Stop Payment on a check.

1. Login to Online Banking.
2. Locate the "Stop Payment" option under the "Accounts" tab.
3. Select the account on which you'd like to stop a payment and provide the required information.

You can also create a stop payment case with our solutions desk staff by using the Stop Payment form. If you start a case to stop payment, one of our solutions desk representatives will call you to verify your request. We cannot make any changes to your account without speaking with you to verify your request.

Use the "Manage my Card" feature on our mobile app to set up card controls, set card limits or block your card. Follow these easy steps to get started.

1. Log into the Martha's Vineyard Bank App.
2. If you don't already have the app, use the buttons below to download.
   Download from Apple

   

   Download from Google

   
3. Towards the bottom of the screen (after login page) click on "Manage my cards."
4. You will then see many options including:
   • Block Card
   • Report Lost or Stolen Cards
   • Set Card Limits - Such as Transaction Amount Limit, Location Limit, or Merchant Limit.
   • About Cards - Find out more about controls

Whether you have a home equity loan, mortgage loan or commercial loan, you can pay your loan quickly and easily at Martha's Vineyard Bank. We have many options for making loan payments. Visit our Loan Payment page for details.

To make a loan payment by mail, please use the addresses below and please allow 4-7 days for delivery.

To pay in person, visit a Bank Office - have the routing and account number information available.

If you wish to send a wire stop in at one of our conveniently located Bank Offices.

If you wish to receive a wire, please use the
ABA/routing number: 211372925.

Ordering Checks online is easy...

1. Be sure to have your Routing Number, Account Number, and Zip Code handy.
2. Use this link to be redirected to the Deluxe.com website.
3. In the "Products" section, select either "personal" or "business" checks.
4. Scroll down to the red button and click "Order Checks Online," then follow the instructions to choose your design and complete your order.

Learn more about our personal and business offerings, then stop by any Bank Office or open an account online.

Below are instructions for placing a coin order.

1. Find "Online Coin Orders" (orange box) on the web site "Overlay."
2. You can either click on the orange box that says "Select a Branch" or you can click on the blue words that say "Coin Orders."
3. Clicking on either of the above two choices both bring you to the 8 Bank Offices where coin orders are available.
4. Find the Bank Office you wish to order from and then click "Place your coin order" on the orange box beneath the name of the branch you wish to order from.
5. Then fill out the required fields in the form that follows and e-sign.
6. A request will be sent to the Bank Office staff to fulfill. You will be notified by an email confirmation from DocuSign when the order has been received.
7. And then you're all set with your coin order!

PLACE A COIN ORDER

To report a lost or stolen debit card, or if you experience or suspect fraudulent activity on your account, please contact us immediately:

FOR CREDIT CARD SUPPORT:
Call: 800-883-0131

To report a lost or stolen debit card, or if you experience or suspect fraudulent activity on your account, please contact us immediately:

To report a lost or stolen credit card, or if you experience or suspect fraudulent activity on your account, please contact us immediately: