Online banking enrollment is fast and easy. Please have your account numbers handy in order to enroll your personal account. Click the "Enroll Now" button below to get started using a computer or mobile device.

Below are basic instructions for enrolling online.

1. Use the "Enroll Now" button above to get started.
2. Choose the "Type of Account" you are setting up and complete the form.
3. Click "Enroll."
4. Click "I agree" to the Terms and Conditions.
5. On the "Establish Credentials" page, set up User Name, Password and Challenge Questions.
6. And that's it! Welcome to Online Banking!

Enroll using our app.

1. iPhone:
   Download from the App Store
2. Android:
   Download from Google Play

NOTE: If you have a non-personal account and wish to sign up for Online Banking, please contact the bank. You may also visit one of our convenient locations and a Customer Service Representative will be happy to enroll you.

From our website or mobile app:

1. Choose "Forgot Password" from the online banking login screen.
2. Follow the prompts and enter the requested information.
3. Look for an email link allowing you to reset your password.

Still need help?
Request Assistance

1. Login to Online Banking
2. At top of screen, click "Profile"
3. Next to "Challenge Questions" click "Edit"
4. Then change one, two or all three challenge questions and answers and then click "Save"

Still need help?
Request Assistance

Use our website or mobile app to schedule a one-time transfer or set up a recurring transfer.

Using our Website:

1. Login to Online Banking.
2. From the list of your accounts shown, locate the one you wish to transfer from - click on "Transfer" to the right side of the desired account.
3. In the pull-down fields, select which account is the transfer origin and which account is the transfer destination.
4. Fill in the "date" and "amount" fields or click "repeat" to set up a Recurring Transfer.
5. Click "Preview Transfer."
6. Click "Complete Transfer," "Edit" or "Cancel."

Using Our Mobile App:

1. Select "Transfer & Pay" from the main menu, then choose "Make an Internal Transfer."
2. Fill in the "From," "To" and "Amount" fields.
3. Touch the Date field to choose a scheduled transfer date, then select "Continue" to review and submit your transfer.

Still need help?
Request Assistance

Enrolling in Online Bill Pay is Easy. However, you must first be enrolled in "Online Banking." To set up online banking, click here.

If you're already set up with online banking, continue with the Bill Pay instructions below.

Enrolling in Online Bill Pay

1. Once you've successfully enrolled in Online Banking, log in and click "Online Bill Pay."
2. Follow the instructions on the screen throughout the enrollment process, then click "Submit."
3. You will then be in the "Payment Center."
4. Read and accept the "Terms of Service" and "Privacy Policy."
5. That's it! You're enrolled in "Online Bill Pay." Now you can set up a "Payment Account" and start using Bill Pay to pay any company or person with a U.S. address.

If you need help working with Online Bill Pay, go back to the Solutions Desk and choose another "help" resource.

Still need help Enrolling? Try viewing a "How-To" video or
Request Assistance

NOTE: Before you can start using Bill Pay, you must be enrolled in both "Online Banking" and "Online Bill Pay." For help, go back to the Solutions Desk and view the step-by-step instructions on the "Online Banking" or "Bill Pay Support" tiles.

1. If you are already enrolled, continue below:
2. Once logged in, click "Online Bill Pay."
3. You will then be in the "Payment Center." Start by setting up a "Payment Account."
4. Click on "Add a Company or Person." You can search for companies or enter the information manually.
5. Once the fields are completed, click "Add."
6. Look for a message that says, "You've just added Company or Person Name to Online Bill Pay, and now you can send money at the Payment Center."
7. Check your Email to confirm this addition is valid.
8. Click "Finish" - Or you can keep going and add another company or person.
9. You can later set up auto pay and schedule payments. You can also view the last 45 days of recent payments, see pending payments, and view when bills are due.

You're now on your way to pay bills online with Bill Pay!

Other tasks can be done within Online Bill Pay as well - including sending money with Zelle, see your accounts, transfer money, update your profile, and search the Help Center. You can even set alerts and Chat!

Still need help using Bill Pay? Try viewing a "How-To" video or
Request Assistance

1. Login to Online Banking
2. NOTE: If you're not already enrolled in Online Banking, please do so, then return here.
3. Click "Online Bill Pay."
4. Click "Payment Center."
5. If you have already added a company or person to pay, click "Auto Pay" underneath where the company or person you intend to pay is listed.
6. (If you have not yet added a company or person to pay, first click on "Add a company or person" within the Payment Center, then proceed with the below.)
7. A gray box will pop up with the words, "Never miss a payment."
8. Click on "Set up Auto Pay" within this gray box.
9. A white box will then pop up that says, "Management AutoPay for __Company Name__"
10. Fill in the required fields and when completed, click on "Start Sending Payments" at the bottom.

Still need help? Try viewing a "How-To" video or
Request Assistance

NOTE: If you're not already enrolled in Online Banking and Online Bill Pay, please do so, then return here.

1. Login to "Online Banking."
2. Click "Online Bill Pay."
3. Click "Payment Center."
4. If you have already added a company or person to pay, fill in the "Amount" and the "Deliver by" fields next to where the company or person you intend to pay is listed. You can also click on "Rush Delivery" for an additional fee.
5. (If you have not yet added a company or person to pay, first click on "Add a company or person" within the Payment Center, then proceed with the above.)

Still need help? Try viewing a "How-To" video or
Request Assistance

1. Login to Online Banking.
2. NOTE: If you're not already enrolled in Online Banking, please do so, then return here.
3. Click "Online Bill Pay."
4. Click "Payment Center."
5. To check both Recent Payments and Pending Payments, click on "Activity" just below the company or person name in question.
6. To see Upcoming Payments or Bills Due, click on "Bills" or "Bills Due" within the Payment Center.
7. You can also take a picture of your bill using Mobile Banking on your mobile device. We'll read the details directly from the image and send you a one-time reminder.
8. Additionally, you can click "Set up Reminders." Reminders alert you when your payments are due and they appear in Payment Center. You can also get email reminders to track the status of the payment.

Still need help? Try viewing a "How-To" video or
Request Assistance

You can download our Mobile Banking app right from your mobile device by searching for "Martha's Vineyard Bank Mobile Banking" in the Apple or Google stores, or by using the links below.

For the security of your financial information, in order to use Mobile Banking, your device must be running a supported operating system. For your convenience, we have provided Additional Information, including instructions for upgrading your mobile device operating system.

Request Assistance

Use the Martha's Vineyard Bank App on your mobile device to make deposits. It is quick and easy to download and takes less than 5 minutes to set up!

1. Download the Martha's Vineyard Bank App on your mobile device from the App Store, then set up a Username and Password, to login.
2. Endorse your check on the back. Underneath your name, you must also write, "For Mobile Deposit Only."
3. Click "Deposit" at the bottom of the screen.
4. On the next screen at the top click on "Deposit a Check."
5. Select which account the deposit should go into and enter the amount of the check.
6. Next, click on the dark blue button that says "Take photos" - so that you can next take a photo with your mobile device of the front and back of the check.
7. Submit your deposit and you're done!
8. You can see the status of your deposit by choosing "Deposits" then "View Mobile Deposit History."

Still need help? Try viewing a tutorial or
Request Assistance

If you have a mobile device, you're likely already carrying a digital wallet and might not realize it. When you add your credit or debit cards into your mobile device's wallet app, you can skip swipes and chip-dips to make more secure transactions at retailers. Here's how to get started:

1. On your mobile device, look for an icon that says "Wallet" and click on that icon.
2. You should see a "plus sign +." Click that plus sign to add a card to your "Wallet."
3. Follow the prompts and when finished you may keep adding more cards as you like with the same process.
4. For future purchases in stores, you can simply open your mobile wallet on your mobile device to the desired card, then hold the mobile device up to the card reader and the transaction will take place.

It's that easy!

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Go paperless and get copies of your bank statements through eStatements. If you have multiple accounts, be sure to enroll for each one. Here's how to do it...

1. Login to Online Banking.
2. Click "Accounts" at top of page, then click "Documents."
3. You will next see a screen that says: "eStatements Enrollment - Accept Disclosure Agreement."
4. Read the disclosure and choose "I Agree" at the bottom to access your statements electronically.
5. Verify your statement delivery options. (eStatements vs Paper)
6. Click "Next" and then click "Enroll."
7. Repeat these steps for all of your accounts.

Still need help accessing your eStatements?
Request Assistance

Additionally, if you do not wish to, or cannot use eStatements, we can help. Please Request Assistance and someone will get right back to you.

The easiest way to get copies of your bank statements is through eStatements, accessible by selecting "Documents" from the Online Banking "Accounts" tab. Using eStatements, you will be able to get two years' worth of deposit account statements online.

Need help setting up or accessing eStatements?
Read More Here

If you do not wish to, or cannot use eStatements,
Please Request Assistance

You can set account alerts for low balance, transactions and more.

Using a Web Browser...

1. Login to Online Banking.
2. Click "Alerts."
3. Click "Alert Options."
4. Add alerts for Security, Balance, Transaction, and Other (something unexpected).
5. You can click "Overview" to see all the active alerts on your accounts.

Using the Martha's Vineyard Bank Mobile app...

1. Tap "Manage Alerts" from the Accounts tab or the "More" menu.
2. Add alerts for Security, Balance, Transaction, and Other (something unexpected).
3. You can click "Overview" to see all the active alerts on your accounts.

Still need help setting up account alerts?
Request Assistance

Online banking is the easiest way to place a Stop Payment on a check.

1. Login to Online Banking.
2. Locate the "Stop Payment" option under the "Accounts" tab.
3. Select the account on which you'd like to stop a payment and provide the required information.

You can also create a stop payment case with our solutions desk staff by using the Stop Payment form. If you start a case to stop payment, one of our solutions desk representatives will call you to verify your request. We cannot make any changes to your account without speaking with you to verify your request.